At-a-Glance Commitments
- Transparency — Clear notice before processing
- Purpose Limitation — Use data for stated purposes only
- Security — Protect personal data at all times
- Data Subject Rights — Support all lawful requests
1. Purpose and Scope
This Privacy Statement explains how SiS-VietNam collects, uses, stores, discloses, transfers and protects personal data when individuals visit or use our website, online store, contact forms, support channels, quotation requests, customer account features, marketing subscriptions, payment and order-related services.
This statement applies to website visitors, customers, prospective customers, business contacts, suppliers and other individuals whose personal data is processed through our website or online services.
This document is prepared as a website-facing template based on Vietnamese personal data protection and e-commerce requirements. It should be reviewed by legal counsel before publication.
2. Legal Basis Under Vietnam Law
This Privacy Statement is designed with reference to the following Vietnamese legal framework:
- Law on Personal Data Protection No. 91/2025/QH15
- Decree No. 356/2025/ND-CP detailing a number of articles and measures for implementation of the Law on Personal Data Protection
- Law on Cybersecurity No. 116/2025/QH15, where applicable to cybersecurity, information system protection and online service obligations
- Decree No. 52/2013/ND-CP on e-commerce, where the website conducts e-commerce activities or provides online sales functions
- Other applicable Vietnamese laws and implementing regulations on consumer protection, electronic transactions, information technology, cybersecurity and commercial activities
3. Personal Data We May Collect
Depending on how you interact with the website, SiS-VietNam may collect the following categories of personal data:
- Identification and contact data: full name, company name, job title, email address, phone number, billing or delivery address
- Account and transaction data: username, purchase history, order number, invoices, warranty requests, service tickets and payment confirmation data
- Technical and device data: IP address, browser type, device identifiers, operating system, log data, cookies and similar technologies
- Communication data: messages submitted through contact forms, support requests, quotation requests, live chat or email correspondence
- Marketing preference data: consent status, subscription preferences and records of communications
- Payment-related data: payment method information processed through authorized payment service providers. We do not store full card numbers unless expressly permitted and secured under applicable law and payment industry standards
- Sensitive personal data, if any, will only be processed when required for a lawful purpose and subject to additional safeguards and consent requirements under Vietnamese law
4. How We Collect Personal Data
We may collect personal data directly from you when you fill in forms, create an account, place an order, request a quotation, contact customer support, subscribe to communications or otherwise communicate with us.
We may also collect technical data automatically through cookies, server logs, analytics tools, security tools and similar technologies when you access the website.
Where we receive personal data from third parties such as payment processors, logistics providers, e-commerce platform providers, business partners or authorized service providers, we will process that data only for lawful and relevant purposes.
5. Purposes of Processing Personal Data
SiS-VietNam may process personal data for the following purposes:
- Providing and operating the website, online store and customer service channels
- Creating and managing customer accounts, orders, quotations, invoices, delivery, warranty, support and after-sales service
- Processing payments, preventing fraud and confirming transactions through authorized payment service providers
- Responding to inquiries, technical support requests, product information requests and complaints
- Sending service notices, order updates, policy updates and other non-marketing communications
- Sending marketing communications where consent or another lawful basis applies, and allowing users to unsubscribe
- Improving website performance, product offering, customer experience, security and business operations
- Maintaining records, accounting, audit, tax and compliance documentation
- Complying with lawful requests from competent Vietnamese authorities and fulfilling legal obligations
6. Consent and Your Choices
Where Vietnamese law requires consent, we will request consent in a clear and understandable manner before collecting or processing personal data for the relevant purpose.
You may withdraw consent where permitted by law. Withdrawal of consent will not affect processing that was lawfully conducted before withdrawal or processing required to comply with legal obligations.
You can manage marketing preferences by using the unsubscribe link in marketing emails or contacting us using the contact details below.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, improve performance, analyze traffic, support security and support marketing functions where permitted.
You can configure your browser to block or delete cookies. Some website functions may not work properly if necessary cookies are disabled.
If the website uses analytics or advertising tools, we will provide a clear cookie notice and, where required, obtain appropriate consent.
8. Disclosure of Personal Data
SiS-VietNam may disclose personal data only where appropriate and lawful, including to:
- Authorized employees and internal departments who need the data to perform their duties
- Website hosting, cloud, IT support, cybersecurity, analytics, CRM, payment, logistics, accounting, audit and professional service providers
- E-commerce platform providers, marketplace operators or payment gateways involved in website operation and order processing
- Business partners where necessary to provide requested products or services
- Competent Vietnamese state authorities where required by law, court order or lawful request
- Other parties with your consent or as otherwise permitted by applicable law
A recipient of personal data must process the data for the stated purpose and apply appropriate confidentiality and security safeguards.
9. Cross-Border Transfer of Personal Data
Personal data may be transferred to or accessed from outside Vietnam when we use international cloud, hosting, e-commerce, payment, analytics or support service providers.
Where a cross-border transfer is subject to Vietnamese personal data protection requirements, we will apply required safeguards, maintain transfer documentation where applicable, and take steps to ensure the recipient protects personal data in accordance with applicable law.
By using our website and providing personal data, you acknowledge that some processing may involve systems or service providers located outside Vietnam, subject to the safeguards described in this statement.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described in this statement, unless a longer retention period is required or permitted by Vietnamese law.
Retention periods may depend on the type of data, transaction history, accounting and tax obligations, warranty or support requirements, dispute resolution needs, cybersecurity logs and legal compliance requirements.
When personal data is no longer necessary, we will delete, de-identify, anonymize or securely destroy it where appropriate.
11. Data Security
SiS-VietNam uses administrative, technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse or destruction.
Such measures may include access controls, password protections, encryption where appropriate, network security tools, secure hosting, logging, staff confidentiality obligations, vendor controls and internal procedures.
No website or internet transmission is completely secure. Users should protect their account credentials and notify us promptly if they suspect unauthorized access.
12. Personal Data Breach Management
If we identify a personal data breach or cybersecurity incident affecting personal data, we will assess the incident, take containment and remediation measures, and comply with applicable notification or reporting obligations under Vietnamese law.
We may contact affected individuals where required by law or where necessary to help protect their rights and interests.
13. Your Rights Regarding Personal Data
Subject to applicable Vietnamese law, you may have the following rights relating to your personal data:
- Right to be informed about data processing
- Right to consent or withdraw consent
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data
- Right to restrict or object to processing
- Right to request provision of data
- Right to complain or request protection of lawful rights and interests
To exercise your rights, please contact us using the contact details below. We may ask you to verify your identity before processing your request. We may refuse or limit a request where permitted by law, including where processing is required to comply with legal obligations, protect lawful rights or prevent fraud, abuse or security risks.
14. Children and Minors
Our website is not intended to knowingly collect personal data from children without appropriate consent from a parent or legal guardian where required by law.
If you believe a child has provided personal data to us without appropriate consent, please contact us so that we can review and take appropriate action.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, logistics services, social media pages, marketplace pages or other services that are not operated by us.
SiS-VietNam is not responsible for the privacy practices of third-party websites or services. Users should read the privacy statements of those third parties before providing personal data to them.
16. Updates to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our website, business operations, technology, legal requirements or compliance practices.
The updated version will be posted on the website with the effective date. Continued use of the website after an update means you have read the updated statement.
17. Contact Us
If you have questions, requests or complaints about this Privacy Statement or the processing of your personal data, please contact SiS-VietNam:
- Legal name: CÔNG TY TNHH SiS-VIETNAM
- Email: info@sis-vietnam.com
- Website: https://sis-vietnam.com
- Address: 289/1 UNG VĂN KHIÊM, P. THẠNH MỸ TÂY, TP.HCM